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FAQs

Simply choose a child, buy a gift and drop it off

Alternatively you can buy a gift from our wish list and we will ensure it reaches the right child

Simply input your email address here and we will provide you with a reminder of your code

You can drop off at any location in your Region see here

Yes, you can drop off to any location in your Region

If you can not buy the gift you wanted to buy, feel free to choose a suitable alternative or perhaps buy a gift voucher instead

Please tell us as early as possible and we can ensure the child still receives their gift.

Please allow time for the gifts you have ordered online to arrive. Tell us as early as possible if you are unable to meet the deadline or perhaps provide a gift voucher instead.

Absolutely! The more the merrier

See how you can volunteer to help the children in your area

The reference code is unique to the child and how we match the right gift to the right child
We only work with registered Charities, Agencies, Community Groups and Women’s refuges who know their children and families. We are in awe of the important work they do day in day out and are happy to help them make Christmas special for the children they work with.
We must protect the confidentiality of the children and will only provide a first name. Unfortunately, due to legal and family sensitivities we can not provide photos of the children receiving their gifts. However, we have provided some testimonials from the organisations we work with and will share what we can on our social media.

Connect

Press

Please direct all press inquiries to Susie at susie@trulygiving.co.uk

Phone

Give us a call! (0) 7123 456 789
Our regular hours are Monday – Friday, 9am – 5pm

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